Terms and Conditions

Please read these terms carefully before using our products and services.

Last Updated: October 15, 2023

1. Agreement to Terms

By accessing or using SH Mart LLC's products, services, websites, and applications (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms apply to all visitors, users, and others who access or use the Services. Additional terms may apply to specific Services, and such terms are incorporated by reference into these Terms.

Important: These Terms contain a mandatory arbitration provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. Please carefully review Section 11 (Dispute Resolution) for more information.

2. Accounts and Registration

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Notify us immediately of any unauthorized use of your account
  • Take responsibility for all activities that occur under your account

You must be at least 16 years of age to create an account. If you are under 16, you may only use our Services with the involvement of a parent or guardian.

Account Security: You are responsible for safeguarding your account credentials. SH Mart LLC will not be liable for any loss or damage arising from your failure to comply with the above requirements.

3. License Grant and Restrictions

License Grant

Subject to your compliance with these Terms, SH Mart LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, install, and use our software for your personal, non-commercial use.

Restrictions

You agree not to, and will not permit others to:

  • License, sell, rent, lease, assign, distribute, or commercially exploit the Services
  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the Services
  • Remove, alter, or obscure any proprietary notices in the Services
  • Bypass or breach any security device or protection used by the Services
  • Use the Services in any manner that could interfere with, disrupt, or burden our systems

All rights not expressly granted to you in these Terms are reserved by SH Mart LLC.

4. Payments and Renewals

Fees and Billing

Some Services require payment of fees. You agree to pay all applicable fees as described in the Services when you place your order.

Automatic Renewal

Unless you cancel your subscription before the end of the applicable subscription period, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee using any payment method we have on record for you.

Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle.

Refund Policy

We offer a 60-day money-back guarantee for most products. If you are not satisfied with our Services, you may request a refund within 60 days of your initial purchase.

Subscription Type Billing Cycle Auto-Renewal
Monthly Every 30 days Yes, unless canceled
Annual Every 365 days Yes, unless canceled
Trial Varies by offer Converts to paid subscription after trial

5. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you agree to our collection and use of information as described in the Privacy Policy.

Our security products may scan files, emails, and network traffic to identify potential threats. This scanning occurs locally on your device, and only limited information about detected threats is transmitted to our servers to improve our protection capabilities.

Data Processing: When you use our Services, we may process personal data as a data processor on your behalf. We implement appropriate technical and organizational measures to protect your data.

6. Prohibited Activities

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Distribute viruses, malware, or other harmful code
  • Engage in fraudulent, deceptive, or illegal activities
  • Harass, abuse, or harm another person
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to develop a competitive product

We reserve the right to investigate and take appropriate legal action against anyone who violates this provision.

7. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will cease immediately. If you wish to terminate your account, you may simply discontinue using the Services or contact us to delete your account.

All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

8. Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SH Mart LLC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SH Mart LLC OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

Important: While our Services are designed to provide security protection, we cannot guarantee that you will be immune from all cyber threats. You should always practice safe computing habits in addition to using our Services.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SH Mart LLC, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
  • ANY CONTENT OBTAINED FROM THE SERVICES
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

IN NO EVENT SHALL SH Mart LLC'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00) OR THE AMOUNT YOU PAID SH Mart LLC IN THE PAST SIX MONTHS, WHICHEVER IS GREATER.

10. Indemnification

You agree to defend, indemnify, and hold harmless SH Mart LLC and its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

11. Dispute Resolution

Informal Resolution

Before filing a claim against SH Mart LLC, you agree to try to resolve the dispute informally by contacting us at legal@nortonsecurity.com. We'll try to resolve the dispute informally by contacting you via email.

Arbitration Agreement

Most disputes can be resolved without resorting to arbitration. If we cannot resolve a dispute informally, you and SH Mart LLC agree to resolve any claims relating to these Terms or the Services through final and binding arbitration, except as set forth below.

Exceptions

Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration.

NO CLASS ACTIONS

You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.

12. Changes to Terms

We may modify these Terms at any time. If we make changes, we will provide notice by updating the date at the top of the Terms and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification).

By continuing to access or use the Services after the revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Services.

13. Contact Information

If you have any questions about these Terms, please contact us:

SH Mart LLC Legal Department

Email: legal@shmartllc.site

Phone: +1 (405) 491-5827

Address: 350 Ellis Street, Mountain View, CA 94043, USA